Customer Service

 

At Advanced Dental Designs, we want to be sure you love our products as much as we do. Part of the positive experience of using AD2 instruments is getting answers or help when you need it most. We’ve designed our Customer Service section to be easy to use and provide the information you want now. And while we’d like to think we can cover all your needs here, just in case you still need help, you can always email us at support@ad2usa.com or fill out the Service Form and one of our Customer Support associates will contact you shortly.

Thanks for joining the AD2 revolution!

 

AD2 QuickLink Customer Center
Basics
  • Shipping Information
  • Return Policy
  • Warranty Details

 

Product Manuals and Instructions (.pdf)
Video Streams on YouTube

 

Video Downloads (.wmv)

 

Shipping:

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All orders will have applicable insurance, handling, taxes and insurance included in the shipping cost. Our goal is to ship all orders within three (3) days unless order is designated with expedited (next day, 2 day) shipping instructions. While AD2 reserves the right to designate the shipping carrier, we will always do our best to work with custom shipping instructions.

 

Returns:

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All products returned for credit must be received within 60 days of the date of the original invoice. All items returned are subject to a 15% restocking fee and must be returned in its original packaging in new, unused condition. Prior approval must be received from Advanced Dental Designs to restock any merchandise.

 

Warranty:

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Advanced Dental Designs warrants its products to be free of defects in materials and craftsmanship for a period of one year from the date of invoice. The equipment must be returned in its entirety for it to be considered for repair. Advanced Dental Designs reserves the right to repair, replace, or issue credit for all items found to be defective during the warranty period.